Got a Photo Scanning Question? Ask the ScanMyPhotos Concierge

What’s the difference between 300dpi and 600 dpi? What size photos do you accept? Can you handle rush orders?


If you have a photo scanning question, our ScanMyPhotos Concierge can answer it.

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Every day – and every night – your burning questions about photography, digital imaging, online photo ordering and photo scanning make their way across the globe to our inbox.


We do our best to answer your questions as quickly as possible – and make it fun in the process. When you email us, let us know where you are so we can reply with a “Good morning!” or “Good afternoon!” – or, for our friends Down Under, a hearty “G’day!” You see, our Concierge is not operated abroad, but rather right here at our Orange County, California headquarters – and we do love to hear from you and find out where you are. It never ceases to amaze our team that we reach so many people in every corner of the globe.


If you’d like more immediate feedback, try out our chat. You can do so right here.


Below is a typical chat exchange between a customer (this one was in Brooklyn, NY) and our Concierge in Irvine, California:

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“We Want to Dazzle Our Customers:” Customer Service the Way

customer-serviceWhen Mitch Goldstone and Carl Berman founded, they wanted to create a company that did three things:

  • Make it easy and affordable to digitize photos
  • Do it better and faster than anyone else
  • Dazzle customers each and every time


For anyone who has worked with us, you know they’ve succeeded. Providing high quality across the board is our mantra, and that is especially true when it comes to customer service.

In fact, providing awesome customer service is so ingrained in our company culture, we really do not understand why other companies (and some entire industries) view stellar customer service as either unimportant and/or unattainable. (We’re not the only ones who think this way, of course, and a lot has been written about it recently, including the great book, Nice Companies Finish First by Peter Shankman – definitely worth a read.)
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B&H Takes Photo, Video, and ProAudio Shopping And Education To A Whole New Level

Photographic equipmentAt, we take photo scanning and restoration seriously. After all, preserving a lifetime of memories is a really special and rather unique job, though of course taking those photos that capture the memories is the most important job. If you still use a camera for that purpose, you might want to check out B&H Photo, Video, and ProAudio.

Known as The Professional’s Source, B&H is probably this country’s premier photo and video store. Even if you live nowhere near their flagship store in New York City, it is a resource worth becoming familiar with if you are interested in the art and science of photography.
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