Frequently Asked Questions
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Q. What is the difference between Standard and Premium Scanning?
Save money on our most popular slide 35mm hand scanning service, without color adjustments, 20% discount from the premium scanning. To reduce dust and service scratches, most slides are scanned using Kodak’s Digital ICE Technology.
Our professional technicians hand scan each slide and carefully adjust the images to achieve the optimum color and density, ensuring each image is at its best. To reduce dust and service scratches, most slides are scanned using Kodak’s Digital ICE Technology.
Q. What resolutions do you scan at?
We offer two different resolutions. Our standard service is 2,000 DPI, which is equivalent to a 6 megapixel file. We also offer 4,000 DPI scans, the equivalent of a 16 megapixel file, at a higher rate.
Q. How large of a print can I make from the scanned images?
We recommend up to an 8"x10" print from 2,000 DPI scans, however you can go larger, just be aware there may be some pixelization when printed larger. 4,000 DPI scans can produce clear 20"x30" poster sized prints.
Q. Can you scan 126mm or 110 slides?
We can scan 126mm mounted slides, however due to the fact that our scanners are calibrated for 35mm slides, some of the image will be cropped out. We can also scan mounted 110 slides, however we cannot zoom in on the image and a large black border will be on the scan.
Q. What is the best way to clean slides?
While Digital ICE does help remove unwanted dust and scratches, it is only designed to remove a moderate amount. If your slides are very dirty or dusty, it is in your best interest to clean them prior to sending them in to be scanned. Here are some recommended tips:
- Start by spraying the dirty slide with compressed air to remove all of the obvious dust and hairs.
- Gently dust the slide on both sides with an anti-static brush. This can be purchased at any camera store.
- FOR ADVANCED USERS: Inspect the slides. If you still notice that there are smudges, you may need to use a photographic emulsion cleaner such as PEC-12. Take the slides into a well ventilated area and use as directed.
Q. What are your limits of liability?
Before ordering any of our products or services, you must first agree to read and agree to our terms, including the limit of liability and copyright agreement. You can read our limit of liability here along with the copyright agreement.
Q. My question is not answered here. Where can I obtain more information?
You may use our Live Support (banner above our service menu to the left) to instant message with an online support technician, call us at 949-474-7654 during normal business hours or email us at [email protected].