Comparing and contrasting (mostly contrasting) Southtree® and Legacybox® to ScanMyPhotos.com®
This is tough to share as we celebrate competition. But hope you will understand. We keep adding updates and hope to share one more that they fixed their problems. But seeing tweets like this from their CEO urging customers to post positive reviews is alarming and in the wrong direction. The disenchanted are having fun explaining why they will not post a positive review. Many same-day positive reviews quickly appeared that was seemingly timed just after our original post?
Before choosing a photo digitization service, and there are many distinguished options available, first, ask yourself “what’s in it for me?”
Sure we all get an occasional one-star review, but there is usually a backstory behind it.
To quote, the popular song by George and Ira Gershwin, from Porgy and Bess, “It ain’t necessarily so!”
What you hear and read by Legacybox and Southtree (same company) ain’t necessarily so. Listen to their customers. This narrative explains why to review every company before ordering.
You know you are in trouble when former customers share their stories with the competition. In the case of ScanMyPhotos, our order desk regularly hears stories from people who first went to Legacybox and its other brand Southtree [“AMB Media LLP“].
[12/19/18 UPDATE: The new Legacybox Sirius Radio advertisement we just heard proclaims that they are the “most trusted” photo scanning service. We beg to differ].
Character counts in relationships and when deciding whether to trust a business. It is often the intangibles, those signals you pick up that determines how credible a company is. When it comes to businesses, an easy monitor is to Google them. Type: “[business name] + complaints,” “[business name] + reviews,” “[business name] + BBB,” or “[business name] + Yelp.”
The best way to win over customers is by being honest. Work extra hard as a service provider and to excel with a higher level of service. Honesty is always the best policy, especially when supported by a guarantee of exceptional service!
We compiled an ocean-sized list of reviews and even three consumer affairs TV news links from Massachusetts, Arizona, and California that were shared with us. Having pioneered bulk photo scanning, ScanMyPhotos had looked the other way when digital imaging vendors infrequently did things that hindered the important legacy of helping many preserve their pictures.
Beyond the complaints are these separate TV news consumer reports filed across the nation in three top markets concerning Southtree and Legacybox. Check for yourself, but here is a sampling of the worst of the worst
Sitejabber Reviews*** Hey, funny to see nearly a dozen updated all five star reviews posted within days of our report being published. #Ethics!
Better Business Bureau(r) *** Search Google for “Southtree+BBB” to view
Well, you get the picture. And it is not pretty. Why so many negative posts?
Competition is always embraced at ScanMyPhotos, as it raises the tide of awareness for digitizing pictures. With trillions of still-analog photos to scan, the market is bigger than any one company. But, when a company egregiously records a stream of complaints, it is time to stand up. And, standing up we are.
We actually embrace and recommend other specialty scanning services all the time for work that they excel at. In the case of Legacybox and Southtree, not so much.
Many may be aware of our decades of consumer and business advocacy campaigns, from litigating against the banks and credit card companies (leading to massive reforms to the runaway hidden costs of accepting credit cards and a $6.2 billion settlement), championing women and diversity issues, climate change, to supporting and occasionally challenging the photo imaging industry. Now, our sights are aimed at Legacybox with the hope this becomes a teachable moment to have them improve their game and improve the issues that are publicly shared by their customers.
This narrative explains why when comparing Legacybox and Southtree to ScanMyPhotos, ScanMyPhotos “gets the edge,” just as they penned on their “Analog: A Legacybox Blog” as they compared themselves to Costco, ScanCafe, FotoBridge, iMemories, and get this, even Southtree without identifying they are one and the same.
Charging about $1.10 to digitize a single photo ($11,000 for 10,000 photos is …. well, you fill in the word. Why pay $1.10 each and wait “6-8 weeks? And that is without ANY media. Just the scanning. Want DVD’s with that? The price is an added $79.99.
Then there was this from Tech Crunch as they tried to rebrand again. “The corpse of Kodak coughs up another odd partnership.”
There are even tools for identifying real versus fake review posts, like ReviewMeta and FakeSpot. Click on each to see what we saw. While we are not drawing any conclusions, and can’t verify this content, the data raises questions from the company’s Amazon Marketplace reviews.
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Did you know that one of the biggest recent break-out pop stars, Meghan Trainor, created a vision board to map out her success? Before she made it to the top of the charts, she used a vision board to remind her of what she wanted to achieve, including a record deal, and a photo of the Grammy’s. Trainor then went on to achieve those things and more—and you could do the same in the coming New Year.
Getting organized is one of the most popular New Year’s resolutions to make—and it’s a resolution we wholeheartedly endorse, especially when it comes to preserving your precious memories. But as the year wears on, the likelihood of achieving these resolutions wanes.
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