Review. Customer Feedback

Listen to our customers. Read what they have to say about

Customer Reviews

Many are repeats and they always have valuable feedback from their photo scanning experience.  From the sampling below, a common element is to carefully read the ordering instructions that is provided with your order.  It’s not as difficult as, say, assembling furniture from Ikea, but it is important and very simple. Our instructions are constantly morphing based on customer experiences and because we listen.


Of all the photo scanning providers, this company is the fastest and by far least expensive. I can detect no lack of quality compared with other services that I have used.
June 30, 2015


I got my family photos and the new DVD back fast . My photos were all in the same shape and order as I sent them. Scan my Photos employes would always return my calls when I had a question. They provide quality service and would recommend them to anyone.
June 19, 2015


very good company
June 15, 2015


photos arrived back exactly as sent. Scanned copies looked very good. They were not all turned the same way but we did not pay for that extra service.
June 15, 2015


Follow instructions precisely
June 11, 2015


ScanMyPhotos is always very courteous and professional. I know my pictures are in competent hands and I will be happy with the end product.
June 10, 2015


I bought 1,000, but only sent 150! My loss. The returned all and scanned perfectly. I am ready to buy and send another batch of photos to be scanned.
June 09, 2015


Be sure and follow the steps carefully. Read each instruction and you will be able to receive your product more quickly.
May 28, 2015


All communications were prompt and detailed each step of the way and the dvd pix are great.
May 27, 2015


Their service was very fast and I got continual updates (so I never had to worry about the status of my photos). Great customer service & fabulous product. I would highly recommend.
May 21, 2015


Read the preparation directions carefully but the project went well and the company seemed very professional to deal with.
April 23, 2015


Liked very much that they emailed me to say they received my photos, and emailed me again that they were processing it, then emailed me to tell me they just shipped the package. And it arrived 2 days later; perfect!
April 21, 2015


Service as advertised and have been a repeat customer.
April 21, 2015


It was awesome! Thanx.
April 10, 2015


If you’re not completely satisfied with your order, call them and they will make it right free of charge.
March 23, 2015


A reasonable way to scan older photos
March 04, 2015


It’s a great deal, especially if you consider how much time it would take to scan your photos yourself. This is the second time I’ve used their services.
March 04, 2015


I was notified when my pictures arrived and also received an update as to the status of the scanning job. Very professional operation.
March 02, 2015


2nd time ordering because I was pleased with the first order and companies policies.
February 26, 2015


Their instructions are very efficient and explain things very completely. Just follow their instructions and you won’t have any trouble at all. It does take a little while for the order to be completed, but they sent me an e-mail when they received my package, another when they began working on it, and yet another when they sent me the completed order. Everything arrived in good shape, including all the pictures I had sent them for scanning.
February 25, 2015


Read the instructions well
February 23, 2015

I highly recommend this business for digitizing photos. Great service and a wonderful job.
February 20, 2015 Use index cards between stacks

February 11, 2015


Follow the instructions carefully
February 10, 2015


Read and follow their instructions for shipping and additional options carefully. They do a great job and I was very satisfied with the results.
February 05, 2015


Good job…pretty quick
February 05, 2015

Fast service with good picture quality
February 05, 2015


Make sure to read the organization tips prior to sending – I’m sure it makes the process go a lot quicker – I got mine back really fast
February 04, 2015


Follow their packing directions carefully and it should all go smoothly.
February 04, 2015


These people are very accessible and accommodating. I overshot the deadline by a day or two and they called it a “grace period’…I called it very sweet!
January 29, 2015


ask them to be careful with the rubber bands when returning photos – a few of mine got bent
January 26, 2015


You’ll enjoy the process more, that way. Also, don’t be afraid to contact them with questions… they are wonderfully helpful!
January 23, 2015


Absolutely the best money I have ever spent. I spent HOURS pulling out photos from old albums, 1978 to 2002 and to have them all scanned so that my children can have copies. I paid for the Soap deal and it helped a good deal on the oldest photos and Old Polaroids. Happy Happy Happy!!!
January 22, 2015



[M]ake sure you stack your photos all the same side up. they may not all stay that way, but it helps to have them all oriented the same direction to begin with rather than having a random upside down photo on your DVD!
January 16, 2015


Very good value, excellent customer service.
January 14, 2015


Make sure your 4X6 photos are in the orientation you want with nothing upside down. They do no free grouping but if you groups photos in the order you want them then there’s less randomness. Count well for less extra charges. If your order is say “500” not a thousand but you op for a “600dpi” you will pay extra but with a quick turn around and good looking photos.
January 08, 2015


Start the process early. It takes longer than u think to sort pictures
January 06, 2015


They were great and the customer service was awesome.
January 06, 2015


Just make sure you include all of the paperwork – this was something I overlooked because there is a fair amount of preparation before you send your photos off and I hadn’t realized I hadn’t included everything. This resulted in a hold up – my fault, not theirs, but next time I will be more aware. Otherwise an extremely positive experience!
December 30, 2014


Great service, great job!!
December 30, 2014


I called twice to be sure I had the instructions correct. They were very courteous and helpful so if you aren’t sure about how to group and pack your photos, call them.
December 05, 2014


Get all your photos in one place, do the best you can to organize chronologically, begin the counting process (25 to a bunch) – rubber band and continue until you have 1000. Then group into 50 per bunch. Stay with it! Don’t get discouraged.
December 03, 2014


Company is professional and personable
December 03, 2014


Call and ask them so you get exactly what you want
November 26, 2014


Did a great job and very quickly! Very happy with the end product.
November 24, 2014