Digitization refund policy

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Understanding The Digitization Refund Policy: Why All Sales of Digitization Services Are Final.

Digitization Refund Policy Explained: Digitizing your photos is an important step. These aren’t just pieces of paper; they represent family stories, milestones, and the memories that have shaped your life. Because of this, we want every customer to feel understood and supported before, during, and after placing their order. However, we also want to be clear about an important aspect of our service: all sales of digitization services are final once an online order is placed.

This isn’t about being strict or unfriendly. It’s about transparency, fairness, and the real work that begins the moment an order comes in. We want you to feel confident, informed, and never surprised.

Why Refunds Aren’t Possible After Checkout

When someone places a digitization order for any services, our team immediately begins preparing for their project. Even before your photos arrive, real costs start right away. These include:

• Shipping and packaging

• Creating your customer account

• Backend processing

• Setting up workflow steps

• Reserving production time in our scanning schedule

These steps begin instantly, not later. So even if someone changes their mind, whether they decide not to remove photos from an album or choose not to continue, the investment on our end has already happened. That’s why refunds and partial refunds are not available once an order is submitted.

A helpful way to understand this is by comparing it to familiar everyday examples:

Airline tickets

A non-refundable ticket remains non-refundable even if the traveler decides not to fly. Once the seat is allocated, the commitment is already in place.

Event tickets

Buying a concert or sports ticket secures your seat. Even if plans change the next day, the ticket can’t be returned because the spot was held for you.

Digital gift cards or subscription credits

Once activated, they cannot be reversed. The value has already been issued. Yet, the value on the card never expires.

Digitization services work the same way. Most of the work begins long before we scan the first image.

A Policy That’s Clear, Fair, and Designed to Support You

We want you to feel confident when you place an order, which is why our policy is clearly presented during checkout and must be acknowledged by every customer before payment is accepted. There are no hidden fees or surprises—just simplicity and honesty. Treating every customer the same way ensures a fair process. Making exceptions for some people but not others can lead to confusion and frustration. Consistency helps protect everyone. While refunds are not possible, you will always have support and real options available to help you move forward.

What If You Can’t Remove Photos From an Album?

Always review and understand exactly what you are ordering and make sure your images comply with our preparation instructions. We understand. Old sticky albums and tightly glued pages can be stubborn. They were never designed to last this long, and many people run into the same challenge. There’s no “wrong way” to start this process, and you’re not alone. When that happens, our goal is to try to support you. For help, read this helpful guide with easy steps for removing photos safely. Another important guideline to study before ordering is this guide on preparing your photos for scanning.

You also have this option that many customers find helpful:

• Ask us for safe guidance.
  We can walk you through techniques for loosening photos to limit damaging pictures in albums.

Why Clarity Matters

Life gets busy. Plans shift. Albums don’t always cooperate. We understand. The no-refund policy isn’t meant to add stress — it exists to keep the entire process fair, predictable, and stable for every customer. Digitization is detailed work that starts long before scanning begins, and a clear policy ensures you always know what to expect.

A Note of Thanks

Thank you for trusting us with your photo memories. Every order means something to us. When we open a box of photos, we feel the same gentle wave of nostalgia you felt when you packed them. Your stories, your moments, and your history matter — and we’re grateful every time you choose us to help protect them. If you ever have questions before ordering or need help preparing your photos, we’re here to guide you with patience, care, and respect. Ask us.