NEWS PEG: How to protect your industry integrity when a competitor is failing at customer service.
Subject: How to Protect the Integrity of Your Industry
• What’s the opposite of glowing five-star reviews?
• Do you stay in your lane or raise a bullhorn when competitors’ customers are aghast with their lousy service?
• Respond to a competitor’s bad reviews.
Message From a Photo Industry Executive.
Over the past thirty-two years, I have understood that running a company is challenging work. But staying complacent and not taking action is the worst response to a competitor’s business practices. While competition is good — it raises the tide of awareness — it can also hurt the entire industry.
Have you seen the Legacybox® photo digitization reviews? One negative review long-lasting impacts the offending company and the entire industry. The lesson is to identify the problem and design something that solves it.
We were intrigued by their customer’s frustrations, from the Better Business Bureau complaints, terrible reviews, and alarming social media posts, including these on Facebook. The five-plus month delays in completing orders by the digitization service using three separate brands inspired us to lead by example.
The problems first came to our attention from our concierge call center as they fielded complaints. People thought we were the other company. The stories about delays and poor service led us to create a pledge guarantee. We feel bad for their customers waiting such a long time to get digital copies of their photos, so we also started same-day fast photo scanning or digitizing the order is free.
/ Mitch Goldstone, CEO, ScanMyPhotos.com
The race is on! Looking for a photo scanning service that won’t take months to complete your order?
Every photo scanning order adding Express Scanning for up to 25,000 photos digitized is completed in one day, or scanning is free, and ScanMyPhotos.com. Express VIP next-up service is only available when you order the highest level resolution scans. Example. Must order 600 dpi resolution (photos), and 4,000 dpi resolution (35mm slides and film negatives) to have your order moved to the front for expedited service.at
We are excited to present the all-new ScanMyPhotos.com and this same-day photo scanning challenge.
We are famous for our photo preservation innovations.
The next chapter to further distinguished ourselves is express same-day photo scanning or its free* guarantee.
Your same-day guarantee was designed to showcase our commitment and your confidence in our quality and speedy-fast service as we reassure you that you are getting the best service.
Guaranteeing same-day photo scanning is a bold statement of confidence, but that is what we have been doing for over three decades. It is the cornerstone of what we are famous for – always dazzling and innovating.
We know you’ll love this guarantee. We believe so strongly that your photo scanning should be completed within a day that the digitization process is free if it is not completed as promised.
Fine print: 1) ORDER HERE. 2) To activate the same-day guarantee, just add express same-day scanning. 3) The limit is 25,000 photos scanned per order. 4) *If your photographs aren’t digitized within one business day, the cost for scanning (excluding the fee for your selected add-on services) is free.
Your photographs are professionally digitized this fast…
As you may know, there have been delays in getting photos back from another digitization service.
We were intrigued by their customer’s angst, Better Business Bureau complaints, terrible reviews, and alarming social media posts, including these on Facebook. The five-plus month delays in completing orders by the digitization service using three separate brands inspired us to lead by example.