“We Want to Dazzle Our Customers:” Customer Service the ScanMyPhotos.com Way

customer-serviceWhen Mitch Goldstone and Carl Berman founded ScanMyPhotos.com, they wanted to create a company that did three things:
 

  • Make it easy and affordable to digitize photos
  • Do it better and faster than anyone else
  • Dazzle customers each and every time

 

For anyone who has worked with us, you know they’ve succeeded. Providing high quality across the board is our mantra, and that is especially true when it comes to customer service.
 

In fact, providing awesome customer service is so ingrained in our company culture, we really do not understand why other companies (and some entire industries) view stellar customer service as either unimportant and/or unattainable. (We’re not the only ones who think this way, of course, and a lot has been written about it recently, including the great book, Nice Companies Finish First by Peter Shankman – definitely worth a read.)
 
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