“We Want to Dazzle Our Customers:” Customer Service the ScanMyPhotos.com Way

customer-serviceWhen Mitch Goldstone and Carl Berman founded ScanMyPhotos.com, they wanted to create a company that did three things:
 

  • Make it easy and affordable to digitize photos
  • Do it better and faster than anyone else
  • Dazzle customers each and every time

 

For anyone who has worked with us, you know they’ve succeeded. Providing high quality across the board is our mantra, and that is especially true when it comes to customer service.
 

In fact, providing awesome customer service is so ingrained in our company culture, we really do not understand why other companies (and some entire industries) view stellar customer service as either unimportant and/or unattainable. (We’re not the only ones who think this way, of course, and a lot has been written about it recently, including the great book, Nice Companies Finish First by Peter Shankman – definitely worth a read.)
 
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Why You Should Reconsider Geotagging Digital Photos

Are the photos you are posting to Facebook, Twitter and other social media sites giving viewers too much information? If you have geo-tagging turned on for your digital photos, you may be broadcasting more than you know and in this age of cyber-stalking, you may want to strongly consider turning off geo-tagging permanently on your mobile devices and cameras.
 

As a parent of two small children, the thought of inadvertently posting where my kids live, where their favorite park is and where they go to school definitely made me rethink the whole idea of geotagging my photos. (Thankfully I turned this off a while ago when I upgraded to the iPhone5) Geo-location can certainly be helpful for keeping a digital footprint of where you have been for traveling and organizing your photos, but it also raises privacy concerns, especially if you ever lose your phone or someone decides to start tracking you or your kids based on photos posted online.
 
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